Terms of Service

Last updated: August 3, 2026

These Terms of Service ("Terms") govern your use of the Trust Pro Appliance and HVAC of Chicago website and services. By booking a service, joining our HomeCare Membership, or using this website, you agree to these Terms.

1. Services

We provide appliance repair and HVAC installation/repair services across Chicago and the surrounding suburbs. Service availability, scheduling, and pricing are subject to diagnosis, parts availability, and access to the property. Pricing shown on our website reflects typical ranges and is not a final quote — final pricing is confirmed after diagnosis.

2. Booking and Scheduling

Submitting a booking request through our website does not guarantee a specific appointment time. A representative will contact you to confirm your appointment. We reserve the right to reschedule or decline service requests at our discretion, including for reasons of safety, access, or scope outside our service offerings.

3. Diagnostic Fees and Pricing

A diagnostic fee applies to standard service visits, as described on our website. This fee is credited toward the cost of repair if you choose to proceed with the recommended service. HomeCare Members are not charged diagnostic fees on covered systems, as described in our Membership terms below.

4. Warranty

Repairs and installations completed by our technicians are covered by a standard 1-year parts and labor warranty unless otherwise stated at the time of service. This warranty covers defects in the specific repair or installation performed and does not cover unrelated failures, misuse, or pre-existing conditions not part of the original service scope.

Warranty voided by third-party service: If, following a repair or installation performed under our warranty, you or any other party engages a different company or technician to inspect, service, or attempt to repair the same appliance or HVAC system before giving us the opportunity to diagnose and address the issue ourselves, the warranty on that repair or installation is automatically voided. This applies regardless of whether the third-party technician makes changes to the equipment. We require the opportunity to inspect and, where appropriate, correct our own work before a third party is engaged, in order for warranty coverage to remain valid.

5. HomeCare Membership

Membership is billed annually at the rate shown on our Membership page at the time of purchase. Membership includes:

• Waived diagnostic fees on covered service calls during the membership period
• One annual maintenance visit on an eligible system
• Priority scheduling relative to non-member requests
• Member pricing on select additional services

Membership does not cover the cost of parts, extensive repairs, or full system replacement. As stated on our Membership page, if you do not use any membership benefits within your membership year, you may request a full refund of your membership fee by contacting us before your renewal date.

6. Payments

Membership payments are processed securely through Stripe. We do not store your full payment card details on our servers. By submitting payment, you authorize us to charge the amount shown at checkout.

7. Limitation of Liability

To the fullest extent permitted by law, Trust Pro Appliance and HVAC of Chicago is not liable for indirect, incidental, or consequential damages arising from the use of our website or services, beyond the cost of the service performed. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Website Use

Content on this website — including brand names, trademarks, and logos of manufacturers such as Sub-Zero, Wolf, Carrier, and others — belongs to their respective owners and is referenced for descriptive purposes only. We are an independent service provider and are not affiliated with, endorsed by, or sponsored by these manufacturers unless explicitly stated.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

10. Contact Us

Questions about these Terms can be directed to 877-807-1446.